8ee8 Privacy Policy — How We Protect Your Data

Introduction and Scope

This Privacy Policy applies to all users of the 8ee8 website and mobile platform, including registered players, visitors who browse without registering, and any person who contacts 8ee8 customer support. By accessing 8ee8 or by submitting personal information to us in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.

8ee8 is committed to responsible data handling. We collect only the personal information that is necessary to operate the platform, process payments, verify player identity, comply with legal obligations, and deliver a safe and fair gaming experience to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar.

Our Core Privacy Commitments

The following six commitments summarise the most important aspects of how 8ee8 handles your personal data. Full details are set out in the sections below.

1. Information We Collect

8ee8 collects three categories of information: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party payment providers when you make a deposit or withdrawal.

Information You Provide Directly

When you register an account or use 8ee8 platform features, you may provide the following personal information:

• Full name and date of birth (collected at registration to verify you meet the 21+ age requirement).
• Contact information: email address and, where provided, mobile number. These are used for account verification, transactional notifications, and (where opted in) promotional communications.
• Identity verification documents (where KYC verification is triggered): government-issued photo ID and proof of address.
• Customer support communications: any messages, emails, or chat transcripts exchanged between you and the 8ee8 support team.

Information Collected Automatically

When you access and use the 8ee8 platform, certain technical data is collected automatically by our systems. This data is used to maintain platform security, improve performance, and detect prohibited conduct. It includes:

• IP address, device type, operating system, and browser information — used to detect suspicious login activity and ensure platform compatibility across the range of Android and iOS devices commonly used in Bangladesh.
• Session data: pages visited, features used, game sessions played, bet history, and time spent on each feature. This data is used for platform improvement and to detect bonus abuse.
• Cookie and local storage data: session tokens required for platform functionality, and (where consented) analytics cookies that help 8ee8 understand how players navigate the platform.

Information from Payment Providers

When you make a deposit or request a withdrawal via bKash, Nagad, or Rocket, the respective payment provider transmits a transaction confirmation reference to 8ee8. This reference — which contains a transaction ID and status, but not your full payment credentials or PIN — is stored against your 8ee8 account solely to verify that the payment was completed and to maintain an accurate financial record. 8ee8 never stores your bKash, Nagad, or Rocket PIN, account password, or full mobile banking credentials.

2. How We Use Your Information

8ee8 uses the personal information we collect for the following purposes only. We do not use your data for any purpose that is not listed below without first obtaining your explicit consent.

3. Payment Data and Financial Security

All payment transactions on the 8ee8 platform are processed through the secure gateways of bKash, Nagad, and Rocket. 8ee8 acts as the recipient of payment confirmations from these providers; we do not act as a payment processor ourselves and we do not receive, transmit, or store your mobile banking credentials, PIN, or one-time passwords.

Transaction records — including deposit amounts, withdrawal amounts, transaction timestamps, and payment method references — are retained by 8ee8 for a minimum of five years from the date of the transaction. This retention period is necessary to comply with financial record-keeping obligations and to resolve any payment disputes raised by players.

4. Sharing of Your Information

8ee8 does not sell or rent your personal data to any third party. We may share your personal data with third parties only in the limited circumstances described below:

• Payment providers (bKash, Nagad, Rocket): We share the minimum transaction data necessary to initiate and confirm your deposit or withdrawal request. Payment providers operate under their own privacy policies and are independently responsible for the security of data within their systems.
• Identity verification service providers: Where KYC verification is required, we may share your identification documents with a third-party identity verification provider engaged by 8ee8 for this purpose. Such providers are contractually required to handle your data solely for verification purposes and to delete it once verification is complete.
• Law enforcement and regulatory authorities: 8ee8 may disclose your personal data to law enforcement, government agencies, or regulatory bodies where we are legally required to do so — for example, in response to a valid court order, a lawful request from a financial intelligence unit, or as required to report suspected money laundering activity.
• Technology and hosting service providers: 8ee8 uses third-party infrastructure providers (such as cloud hosting and content delivery services) to operate the platform. These providers process data only on our documented instructions and are bound by data processing agreements that prohibit them from using your data for their own purposes.

In all cases where third-party sharing is necessary, 8ee8 shares only the minimum personal data required for the specific purpose and ensures appropriate contractual safeguards are in place. We do not share your personal data with advertising networks, social media platforms, or data brokers.

5. Cookies and Tracking Technologies

8ee8 uses cookies and similar local storage technologies to operate the platform and, where you have consented, to collect analytics data that helps us improve your experience. The following table describes the categories of cookies 8ee8 uses.

6. Data Retention

8ee8 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account registration data is retained for the duration of the account relationship plus five years after account closure; transaction records are retained for a minimum of five years from the date of the transaction; KYC verification documents are retained for the duration of the account relationship plus five years after closure; customer support communications are retained for two years from the date of the communication.

When a retention period expires, 8ee8 will securely delete or anonymise the relevant personal data. Where data must be retained beyond the standard period due to an ongoing legal dispute, active investigation, or regulatory requirement, we will notify you of the extended retention period where we are legally permitted to do so.

7. Your Data Rights

As an 8ee8 player based in Bangladesh, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team using the email address at the bottom of this page. We aim to respond to all data rights requests within 30 calendar days of receipt.

8. Security Measures

8ee8 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers; secure, access-controlled data storage with role-based permissions limiting staff access to personal data on a need-to-know basis; regular security reviews of our platform infrastructure; and monitoring systems designed to detect and alert on suspicious activity patterns in real time.

While 8ee8 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 8ee8 will notify affected players without undue delay and will take immediate steps to contain the breach, assess its impact, and implement remediation measures. We encourage all players to use a strong, unique password for their 8ee8 account and to contact our support team immediately if they suspect unauthorised access to their account.

9. Children and Minors

The 8ee8 platform is strictly intended for adults aged 21 years and above. 8ee8 does not knowingly collect personal data from any individual under the age of 21. If we discover or are notified that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close any associated account. If you believe a minor has registered on the 8ee8 platform, please notify our support team immediately so that we can take prompt action.

10. Changes to This Privacy Policy

8ee8 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change to this policy, we will update the "Last updated" date at the top of this page and, where the change is significant, we will notify active players via the platform notification system or by email to the address registered on their account.

Continued use of the 8ee8 platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage all players to review this Privacy Policy periodically. If you do not agree with any revision to this Privacy Policy, your sole remedy is to close your 8ee8 account and cease using the platform.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 8ee8 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 calendar days of receipt during Bangladesh Standard Time (BST, UTC+6) business hours.

Email us at: [email protected]